Enhance customer service with Decidr AI solutions

Customer service

Customer service that never sleeps

Decidr's agentic apps are the ultimate team members — always on, never needing a break and ready to handle multiple queries at once. Discover proactive, 24/7 natural language customer support across every touchpoint, ensuring no ticket is left unanswered.

Explore agentic apps

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Always available, always exceptional

With so many devices and service channels, we understand that meeting customer expectations can feel like a losing battle. Overflowing inboxes, endless support tickets and the need for quick, personalised responses often puts constant pressure on your team. Decidr's agentic apps are built to change the customer service game. They seamlessly manage routine tasks and queries using your tone of voice and brand style, giving your team the breathing room to focus on complex challenges and meaningful interactions. With Decidr's agentic apps in your corner, customer service becomes more efficient, ultra personal and a genuine competitive advantage.

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AI for every customer service challenge

From answering queries to analysing feedback, Decidr's agentic apps are developed as specialist support staff, delivering quick, consistent and personalised responses.

AI customer insights

Analyses customer feedback to uncover trends and pain points.
Provides actionable insights to help refine your approach.
Tracks sentiment over time to help you meet customer expectations.

AI ticketing assistant

Automates ticket categorisation and prioritisation to keep workflows organised.
Tracks progress and flags overdue tasks for faster resolution.
Reduces manual effort so your team can focus on what matters.

AI knowledge base

Organises and updates your knowledge base with minimal effort.
Delivers relevant articles to customers and staff instantly.
Keeps your team and customers on the same page.

AI customer retention

Identifies at-risk customers and suggests proactive measures.
Tracks key retention metrics to highlight areas for improvement.
Personalises outreach to keep customers coming back.

AI support

Handles routine queries 24/7, ensuring customers always get an answer.
Escalates complex issues to the right team with full context.
Improves accuracy and response times with every interaction.
Offers instant answers to FAQs, freeing up your team's time.
Learns from past interactions to improve responses.
Creates a seamless experience by integrating with your existing customer service touchpoints.

With Decidr, you're not just running a business, you're unlocking its full potential.

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